Shipping Policy

All Sharkset products are shipped via Sendle and there courier partners unless otherwise stated. All products are shipped from our warehouse located in Brisbane QLD. Customers will be sent a tracking link upon fulfilment of their orders. All products will be shipped the same day if ordered before 1pm. 

While Sharkset Australia strive to do the above for every order, there may be exceptions where this may not be possible. These can include:

• Customer order time (eg. public holidays, weekends, courier cut off times)
• Delays out of our control (delays from shipping, customs, couriers, missing orders, lost orders)
• Other circumstances out of our control. 

Despite the above, we will do our best to rectify any situations which will impact our ability to deliver in a timely manner. 

We cannot take responsibility for the actions of couriers as we have little control once the order is picked up. This includes if couriers leave packages in an unsafe area or don't deliver to the correct address. While such occurrences are extremely rare, If this occurs, we will do our best to help rectify the situation.

Customers can always email us at hello@sharksetausrtalia.com.au if they are concerned about their order and we will try help in every way possible. 

Please understand that once the courier has picked up their order, there is little control we have over delivery times.